Options for Speaking to Patients on the Phone who Don't Speak English

What’s the best way to conduct a phone call with a patient who doesn’t speak English?

Sometimes you'll need to speak to a patient on the phone who does not speak English. Maybe you have to schedule or confirm and appointment or give results of medical tests or labs. Whatever the case may be, there are a few options to make sure your communication is clear and appropriate for the situation.

• Using an on-demand telephone interpreting account
• Scheduling a conference call using a local interpreter
• Providing information to a local interpreter for them to perform the call

Each of these options is appropriate in different circumstances. Watch the video or read our blog to learn which might be right for you.

Learn more about Using Interpreting Services.

Rapport International specializes in multilingual communications, providing language translation and interpretation services that are accurate and culturally appropriate.  We use the right voice, correct terminology to avoid liability, customize services to your needs, and deliver on time and within your budget. And with our 100% satisfaction guarantee, you can trust that it’s done right.  Contact us today if you would like more information or to get a free quote.