The Rapport International Difference

Grow your business with Rapport International. We offer a wide array of translation, interpretation, and multilingual marketing services. We work within your process to make expanding to other languages seamless. 

Multilingual matchmaking - native-speaking translators and interpreters
language match-making

Multilingual Matchmaking

Our native-speaking translators and interpreters are fluent in more than 200 languages and have professional experience in your industry.

 

We pride ourselves on matching the right expert with your needs and keeping you with the right person, for consistency of brand voice and specific knowledge on your industry.

People First - translation and interpretation multilingual communications strategies
we put people first

People-First Communication

You’re not just selecting a language, you’re connecting with people. And you need to do it through clear communications.


Our proven process of people-focused translations and interpretations helps you find the best solution for your multilingual communications strategies. So you can connect with the people you need to communicate with, no matter the language.

Success guarantee
Satisfaction guarantee

Rapport International Satisfaction Guarantee

We’ve got your back. The quality of your project is our top priority. If you’re not 100% satisfied for any reason, neither are we. We promise to work until you are a raving fan -- that is our guarantee.

Our Awards, Certifications & Affiliations

President's eAward
wbenc
ATA Corporate Member
partner-badge-color
10k SB
Entrepreneur Organization Boston
Boston Bar Association preferred vendor
UPCITY Top Translation Firm badge
SHRM Recertification Provider Seal
Women Owned Business
LSPI 2023 Boutique

Who We Are

Rapport International is one of the most trusted professional interpretation and translation agencies in the industry. We make and keep long-term relationships with clients so that the client can depend on the consistency of the translations and the interpreting services over time. In addition, we work with clients that are just starting to translate materials and work with interpreters, to organizations who have well developed multilingual communications. No matter your size or experience, we recommend best practices to make sure you get only the services you need.

MISSION: To unite people across languages and cultures.

VISION: Connecting people for a peaceful and prosperous world.

VALUES:

  • Connect - uniting people through clear communication
  • Understand - we take the time to learn who you want to connect to and your goals and needs
  • Deliver - services on-time and on-budget
  • Quality - our top priority is making our clients happy by delivering high quality services backed by our 100% satisfaction guarantee
mission vision values

Leadership Team

Wendy Pease President

Wendy Pease

President

Wendy is the leader of the pack. She is the driving force behind Rapport International with expertise in communications and a passion for connecting people around the world. Her background in international relations extends from having majored in ...
Linda Spooner Operations

Linda Spooner

Operations

Linda is a born leader and relationship builder. She has been building lasting relationships with Rapport International clients and linguists for over 10 years. Linda’s previous leadership experience is extensive and includes supervision, project ...
Lisa Rea Marketing

Lisa Rea

Marketing

Lisa is a creative powerhouse. Whether she is producing custom infographics, visual presentations, writing content or making homemade gifts, she is always designing and creating something new. Her professional experience is as varied as her creative ...
Aimi OConnor Translation

Aimi O’Connor

Translation

Aimi is a born matchmaker, she has a knack for forming relationships and pairing the right translator with the right client. Having spent many years in the quality management system industry, she brings well-developed customer service and ...
Vicki Morehouse Interpreting

Vicki Morehouse

Interpreting

Vicki is all about the details. From organizing every detail of our interpreting department to overseeing and running school activity groups for her kids, she is always focused on the details.  Details and organization go hand-in-hand, so every ...
Jennifer DelSesto Project Management

Jennifer DelSesto

Project Management

Jennifer is a master organizer.  From project management to event planning, to seeking out a few minutes of efficiency getting her children to school, Jennifer does not sleep until all I’s are dotted and t’s are crossed.  She excels at making sure ...
Nathan Sheets Nebraska Office

Nathanael Sheets

Nebraska Office

Nathan is all about people. Whether it's leading collaboratively with new ideas, or working quietly behind-the-scenes, Nathan loves to support others and get the job done and done well. His professional experience in shop management and human ...
Emma Greenawalt Project Management

Emma Greenawalt

Project Management

Emma loves helping businesses grow. Her experience in customer service and her global perspective gives her the tools she needs to support Rapport International. Emma developed an appreciation of different cultures when she spent time living in ...
Linda Cherwon Social Media

Linda Cherwon

Social Media

Linda is our brand ambassador. As part of our social media team, she enjoys creating graphics, setting up automations, and engaging with people from around the world. Her background in customer service and administration have prepared her well for ...
Cathy

Cathy Suehisa

CONTENT MARKETING

Cathy grew up in the libraries of Hawaii – sans television! – so the written word has always been her compass, and a window to the larger world. She studied English literature at the University of Hawaii, UMass-Amherst, and Boston College, followed ...
DJ Dave Finance

DJ Dave

Finance

DJ is a numbers guy. With a strong attention to detail and an innate ability to analyze numbers and trends, he helps Rapport International plan ahead and succeed through all types of situations. DJ has worked in Finance for over 11 years and has ...

Wendy Pease

President

Wendy is the leader of the pack. She is the driving force behind Rapport International with expertise in communications and a passion for connecting people around the world. Her background in international relations extends from having majored in foreign service, working in several international and global marketing roles and spending years living abroad. Wendy loves connecting people through networks and has a fondness for languages and cultures which she feeds with frequent travels to places near and far. Wendy is passionate about her work and enjoys figuring out with clients the best ways to handle their communications process to ensure the highest quality outcomes.

Favorite Language Quote: “Knowing only one language is like living in a mansion and never leaving one room.” – Unknown

In her own words: “Diversity adds flavor to life.”

Most interesting thing learned on the job:  “It's so much more fulfilling to work with a good team rather than alone.”

Read about inviting Wendy as a global business speaker + presenter.

Linda Spooner

Operations

Linda is a born leader and relationship builder. She has been building lasting relationships with Rapport International clients and linguists for over 10 years. Linda’s previous leadership experience is extensive and includes supervision, project management and implementation and oversight of all types and scopes of projects. Her knowledge of Rapport International’s business and clients is unsurpassed. She tackles every task with organization, efficiency, and determination.  From start to completion, she ensures that your services are delivered on time and within budget.  Hard-working and tenacious, Linda’s guidance and vision lead Rapport International in soaring to new heights of service delivery, communication and customer service.

Favorite Language Quote: “Your words – any language.” – Rapport International (because, as she says, “That about sums it up!”)

In her own words: “I learn something new every day.”

Most interesting thing learned on the job:  “Bi-lingual employees of clients aren’t the best option for editing translations for company materials.  Translators are trained and skilled in their fields of expertise and trusting someone who isn’t qualified to do such work will result in errors and wasted time.”

Lisa Rea

Marketing

Lisa is a creative powerhouse. Whether she is producing custom infographics, visual presentations, writing content or making homemade gifts, she is always designing and creating something new. Her professional experience is as varied as her creative pursuits. She’s worked in scheduling, administration, human resources, personal fitness and now marketing. At the heart of every position has been her love of details, and of coming up with a new way to delight her customers, bosses and peers. Lisa is passionate about marketing and she looks forward to taking Rapport International to the next level with her organization, creativity and technical skills.

Favorite Language Quote: If the English language made any sense, lackadaisical would have something to do with a shortage of flowers. ‒ Doug Larson

In her own words: “Always give your best effort, that’s all I can ask.”

Most interesting thing learned on the job:  “You don’t need to be together physically in a single location to work as a team, and succeed as a team.”

Aimi O’Connor

Translation

Aimi is a born matchmaker, she has a knack for forming relationships and pairing the right translator with the right client. Having spent many years in the quality management system industry, she brings well-developed customer service and organizational skills to Rapport International’s translation projects. With the background and skills to manage every project efficiently and thoroughly, Aimi delivers outstanding results to satisfy our customers.

Favorite Language Quote: “Language exerts hidden power, like the moon on the tides.” ‒ Rita Mae Brown

In her own words: “When you understand what’s really under your control, you’re able to set more realistic goals and let go of unnecessary stress.”

Most interesting thing learned on the job: “Every experience has value. You may learn something to apply to future situations.”

Vicki Morehouse

Interpreting

Vicki is all about the details. From organizing every detail of our interpreting department to overseeing and running school activity groups for her kids, she is always focused on the details.  Details and organization go hand-in-hand, so every aspect of our interpreting scheduling runs like a well-oiled machine under Vicki’s watchful eye.  With a smile and a laugh for everyone, every day, there is nobody better to make sure nothing falls through the cracks for our interpreting clients and their patients/customers.

Favorite Language Quote: If you talk to a man in a language he understands, that goes to his head. If you talk to him in his own language, that goes to his heart. ‒ Nelson Mandela

In her own words: “Putting a smile on someone else’s face is the best way to put a smile on mine.”

Most interesting thing learned on the job:  “Technology can be a challenge, but when it is working it truly makes the world a smaller place.”

Jennifer DelSesto

Project Management

Jennifer is a master organizer.  From project management to event planning, to seeking out a few minutes of efficiency getting her children to school, Jennifer does not sleep until all I’s are dotted and t’s are crossed.  She excels at making sure no detail, no matter how small, is overlooked.  She has applied these skills in environments as varied as elementary school classrooms leveraging her education degree from Rhode Island College, a busy hospital pharmacy as a Certified Pharmacy Technician, and as a school volunteer assisting teachers so that they have more time to spend with their students. Now, she harnesses this ability to ensure our projects are overseen with efficiently and executed perfectly.

Favorite Language Quote: Everyone smiles in the same language.   George Carlin

In her own words: “Never stop learning, because it gives you courage. The more knowledgeable you are, the more comfortable you feel.”

Most interesting thing learned on the job:  “You cannot train for every single contingency that might pop up. However, you can train to know whom to contact and where to find help should the unexpected arise.”

Nathanael Sheets

Nebraska Office

Nathan is all about people. Whether it's leading collaboratively with new ideas, or working quietly behind-the-scenes, Nathan loves to support others and get the job done and done well. His professional experience in shop management and human services helped hone his empathy, resourcefulness and ability to motivate, and equipped him well for the position of Nebraska Office Manager. Nathan brings a friendly and engaging manner, an ability to provide superior customer experience, a fresh point of view, and an excitement and passion for people and cultures to the Nebraska office.

Favorite Language Quote: No language is justly studied merely as an aid to other purposes. It will in fact better serve other purposes, philological or historical, when it is studied for love - for itself.   J.R.R. Tolkien

In his own words: No other human has as much impact on your life as you.

Most interesting thing learned on the job:  “Adding a personal and considerate touch to our everyday interactions can make such a difference in the workplace. To work with a team that truly trusts and listens to each other is to strike gold.”

Emma Greenawalt

Project Management

Emma loves helping businesses grow. Her experience in customer service and her global perspective gives her the tools she needs to support Rapport International. Emma developed an appreciation of different cultures when she spent time living in France and New Zealand. In her off time she enjoys outdoor activities, especially hiking, skiing, and running. Emma looks forward to growing professionally with Rapport International.  

Favorite Language Quote: The difference between the almost right word and the right word is the difference between the lightning bug and the lightning." ‒ Mark Twain

In her own words:The little things are just as important if not more than the big things.”

Most interesting thing learned on the job:  How important language and clear communication is in any industry!

Linda Cherwon

Social Media

Linda is our brand ambassador. As part of our social media team, she enjoys creating graphics, setting up automations, and engaging with people from around the world. Her background in customer service and administration have prepared her well for being the voice of Rapport International on social media. Linda is also passionate about fitness and personal development.

Favorite Language Quote: A warm smile is the universal language of kindness. William Arthur Ward

In her own words:Progress over perfection.”

Most interesting thing learned on the job:  Working with new features and figuring out algorithms on the different social platforms.

Cathy Suehisa

CONTENT MARKETING

Cathy grew up in the libraries of Hawaii – sans television! – so the written word has always been her compass, and a window to the larger world. She studied English literature at the University of Hawaii, UMass-Amherst, and Boston College, followed by a career in library book and technology sales. Since joining Rapport International, Cathy marvels every day at the humans who speak multiple languages, and their ability to gracefully bridge every cultural divide. 

Favorite Language Quote: ❝Drawing on my fine command of language, I said nothing." ‒ Robert Benchley, American Humorist

In her own words: “When all else fails, manufacture joy.”

Most interesting thing learned on the job:  “I’m not alone in the belief that empathy born out of cross-cultural understanding can make the world a better place.”

DJ Dave

Finance

DJ is a numbers guy. With a strong attention to detail and an innate ability to analyze numbers and trends, he helps Rapport International plan ahead and succeed through all types of situations. DJ has worked in Finance for over 11 years and has been working with Rapport International since 2013. DJ has a talent for numbers and he will continue to lead Rapport International to success.

Favorite Language Quote: Every culture has contributed to math just as it has contributed to literature. It's a universal language; numbers belong to everyone. ‒ Daniel Tammet

telephone interpreting

Career Opportunities

Rapport International is a fast growing language interpretation and translation company based in MetroWest Boston and Lincoln/Omaha NE.  Our team is dedicated, communicative, and focused on client service.  We have immediate openings for the following positions:

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Client Testimonials

Q

"Rapport International has great customer service skills and the interpreters do an amazing job with patients."

 

Health Care Professional
St. Elizabeth’s Sports and Physical Therapy
Q

"Let me say that we couldn’t be more happy with the work of your interpreter, she has been a complete professional and has embraced the task since she first arrived here."

Department Head
US Federal Government
Q

"We appreciate Rapport International's responsiveness and the easy working relationship that we have with them.  They provide high quality interpreters who we know we can depend on.  I've referred them to others that have a need for language services.  You will be pleased when you work with Rapport International."

Office Manager - Assistive Technology Partnership
State of Nebraska
Q

"I so enjoy your bi-monthly language trivia emails (which are in NO way trivial!). Please keep them coming. Also, thank you for all you do for us. The Hindi interpreter you sent was very pleasant, professional, patient and accommodating! Thank you for finding her."

Health Care Professional

Request a quote

Ready to get started? We will be happy to provide you with a free quote for your written translation or spoken interpretations project.