Telephone Interpreting Services

Do you need to be able to have quick, on-demand conversations with limited English speakers but struggle with the language barrier? If you need to speak to clients, customers, or employees who don’t speak English, or who would be more comfortable speaking their native language, and your conversations are typically quick or not planned in advance, then telephone interpreting might be right for you.

telephone interpretingTelephone interpreting puts an interpreter at your fingertips anytime you need them, 24 hours a day, 7 days a week. Through a simple phone call you will be connected to a fully-bilingual interpreter who can facilitate the conversation over the phone. And best of all, you only pay for the minutes you are on the phone connected to the interpreter. With Rapport International’s telephone interpretation service, there is no set-up or monthly account fees, you only pay for the minutes you use.

Pros & Cons

Telephone interpreting is not appropriate for every situation. Here are some pros and cons of this type of interpreting service.


  • Perfect option for short notice, quick appointments.
  • Good for making calls to patients, customers or clients to give lab results, address customer service issues or make appointments.
  • Calls are billed by the minute with no minimum charge.
  • Over 200 languages can be accessed.
  • Works well for call centers.


  • Impersonal for both parties.
  • No visual cues available.
  • Must speak into the phone which is limiting in many scenarios. Speaker phone can be hard to hear.
  • Can be confusing for interpreter if there is more than one person in the room.

phone interpretingHow it Works

Rapport International provides real-time telephone interpreters skilled in over 200 languages. Our interpreters are specially trained in a wide variety of industries. Interpreters are available on-demand 24 hours a day, 7 days a week, 365 days a year.

Set-up is easy and seamless. We will create an account and provide you a phone number and account code to use anytime you need it.

  • Easy Account Set-up
  • Simple Process:  Call - Connect – Interpret
  • Rapid Connection:  Interpreter in seconds
  • Over 200+ Languages Available
  • Available 24 hours a day / 7 days a week / 365 days a year
  • Trained and screened interpreters
  • No one-time fees, no service charge, no monthly fee

telephone interpretationOther Options

When you need an interpreter for a longer, more robust meeting, it may be a better option to choose an in-person or video remote interpreter. If you’re unsure which type of interpreting service would be right for you, please contact us and we will assist you in developing the best strategy for your specific needs. Learn more about Using Interpreting Services.

Rapport International is a full-service interpreting and translation company.  Whether your needs are written or spoken, we can convert your message into any language.

Have questions? Contact Us 


Categories: Inclusion, Culture & Diversity, Spoken Communications


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Considering translation or interpretation services from Rapport International? Get started today! 

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