Over-the-Phone Interpreting (OPI) Services
200+ languages, 24/7 – Be prepared for every interaction by keeping our trained and certified team of telephone interpreters at the ready. No matter what industry you’re in, our experienced interpreters are available on demand, or by appointment, to facilitate your multilingual conversations.
Accurate communication, guaranteed
Connect anytime, with anyone
There for you when it matters – our experienced phone interpreters are on call, all the time.
Telephone interpreters can bridge any language divide, allowing you to communicate clearly and reinforce relationships while fulfilling regulatory requirements. It’s the perfect solution for short interactions and last-minute meetings, billed by the minute without any hidden fees. After a simple account setup process, our interpreters will be on hand to connect you with your patients, customers, employees, stakeholders, and clients in over 200 languages, 24 hours a day, 7 days a week, 365 days a year.
Phone interpreters relay information with complete impartiality while navigating specific cultural and lingual nuances and colloquialisms. Their professionalism is unwavering, and every interaction is confidential, adherent to HIPAA and other regulatory requirements.
What’s the difference between telephone interpreting and translation services?
Interpreting refers to the spoken word, translation to the written word. Outside of the language industry, the two are commonly used interchangeably. Learn about your interpreting options in our Interpreting Services blog.
How does on-demand over-the-phone interpreting work?
Once your account is established, authorized users dial in to a secure, toll-free number and provide an assigned client ID to connect to the interpreting service, then specify the source and target languages. Some companies offer both automated and operator-led services; at Rapport International you will always connect with a human. At the end of the call, you’ll have the opportunity to provide feedback to help us maintain quality and improve future interaction. Read about how phone interpreting works in Medical Offices & Hospitals.
What are the pros and cons of over the telephone interpreting services?
Over-the-phone interpreting allows you to connect with anyone, anywhere, at any time. The service quickly overcomes language barriers, allowing participants to focus on content, meaning, and interpersonal connection. It’s cost effective – billed by the minute without startup or subscription fees – and satisfies the regulatory requirements of the medical, legal, and educational fields.
The service is more impersonal than in-person or video remote interpreting (VRI) because participants cannot see each other, so body language and other visual cues are missing. Technology issues (speakerphones are sometimes hard to hear) and logistics (more than two participants) can also affect the quality of a phone interpreting session. Find out more in our blog on Telephone Interpreting Services.
What if I want to see the person I’m talking to?
Virtual interpreting services (like VRI or a scheduled online platform call) are a viable alternative to over-the-phone interpreting (OPI) when an interpreter cannot be there in person. VRI services are available on demand for American Sign Language (ASL) and other select languages when the conversing parties are in the same location; only the interpreter is in a remote location. Alternatively, you can pre-schedule an online meeting via Zoom or a similar platform for meetings between two or more remote parties, or for rarer languages not yet available via VRI. Learn more about VRI services.
How does the billing work for over-the-phone interpreting?
Our on-demand telephone interpreting services are charged at a flat, per-minute rate with no one-time or hidden fees and no subscription or service charges. You are billed only for the minutes an interpreter is on the line; on average, connecting with a phone interpreter takes 20 to 30 seconds on average and you are not charged during this time.
Some Helpful Tools to Get You Started:
Our Over the Phone Interpreting Clients
What Our Clients Say About Us
Our proven process matches you with interpreters experienced in your industry. We nurture these relationships over time to retain voice and style preferences, while creating cost efficiencies.
Costs & turnaround
Working with Rapport International gives you the benefit of clear, transparent pricing and an established scheduling process.
Learn more about Rapport International and the services we offer