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Video Remote Interpreting (VRI) Services

Video Remote Interpreting (VRI) connects people who speak different languages with a professional interpreter through a live video call. Rapport International provides scheduled and on-demand video interpreting services to help organizations communicate clearly across languages and locations.

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See and hear your interpreter

Connect from anywhere

On-demand or scheduled

Video interpreting services to meet your needs

Offering both subscription or per-minute plans with zero hidden fees, virtual remote interpreting (VRI) provides one-click access to interpreters skilled in American Sign Language (ASL) and over 20 other languages. This on-demand service meets immediate needs when you must communicate with someone who speaks a different language – it is specifically for participants together in a single location in need of a virtual, consecutive interpreter. Rely on our high-definition video, crisp audio, and clear, impartial interpreting to bridge language and cultural divides and promote open communication!

Unlike over-the-phone interpreting (OPI), VRI participants can see each other clearly, allowing participants to see body language and other visual and cultural nuances. Our interpreters are trained and certified, and routinely monitored for quality assurance. All conversations are via a confidential, secure connection, compliant with HIPAA and similar requirements.

VRI requires only a high-quality internet connection and is accessible on any internet-connected device. Our cloud-based system is compatible with leading telehealth platforms and Electronic Health Record (EHR) systems, and seamlessly facilitates two-way audio and video connections among patients, their family members, and clinicians, anytime.

Scheduled for when you can plan ahead

In addition to on-demand services, video sessions for consecutive interpreting services are available by appointment. Scheduled services can accommodate:

  • Multiple participants in remote locations, in contrast to VRI’s two-way connection.
  • Rarer languages not yet available on demand.
  • Specialized or sensitive topics requiring a specific interpreter or knowledge set.
  • Complex scheduling and logistics; for example, when an in-person interpreter is unavailable, but you need that personalized service.

Scheduled sessions provide consecutive interpreting services over any virtual meeting app or program – Zoom, Teams, Webex, etc. – making it ideal for interactions that require a personal connection.

Clear, accurate communication for high-stakes settings

VRI and virtual interpreting services benefit companies of every size, serving as testament to high-quality customer service and representative of a healthy respect for differences in language and communication styles.

Expect quality service from us, every time, including:

VRI

On-demand, certified American Sign Language (ASL) interpreters 24/7/365

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On-demand Spanish language VRI services, 24/7/365

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More than 20 additional languages on demand, Monday to Friday, 8 am to 10 pm Eastern

VRI

Scheduled services for rarer languages

VRI

Confidential, secure connections

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Trained and certified professional interpreters

We are always adding languages to our list of on-demand options so please contact us with your requests.

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FAQs

What is the difference between Video Remote Interpreting (VRI) and Over-the-Phone Interpreting (OPI)?

Video Remote Interpreting connects participants with an interpreter through live video, allowing everyone to see facial expressions, gestures, and other visual cues. Over-the-Phone Interpreting is audio-only. VRI can be a better choice when visual context is important, while OPI is often useful for quick conversations where a phone connection is sufficient.

When should I use VRI instead of an in-person interpreter?

VRI can be a good alternative when visual communication is important but having an interpreter physically onsite is unnecessary or impractical. It can provide faster access to interpreters across different locations while preserving many of the visual cues available during face-to-face communication. In-person interpreting may be preferable for particularly complex, lengthy, sensitive, or hands-on interactions.

Can Video Remote Interpreting be used for sign language?

Yes. VRI can connect Deaf and hard-of-hearing individuals with qualified sign language interpreters through video. Because sign languages rely on visual communication, participants need a clear video connection, appropriate camera positioning, and adequate lighting so the interpreter and participant can see each other clearly.

Can I get a video interpreter on demand?

Video interpreters may be available on demand depending on the language, time, and service requirements. VRI can also be scheduled in advance, which may be preferable for specialized subject matter, less commonly requested languages, or appointments occurring at a specific time.

What equipment do I need for Video Remote Interpreting?

VRI typically requires an internet-connected computer, tablet, smartphone, or compatible video system with a camera, microphone, speakers, and screen. A reliable internet connection and appropriate positioning of the device are important so participants and the interpreter can clearly see and hear one another.

What types of organizations use Video Remote Interpreting?

VRI can be used by healthcare organizations, schools, businesses, government agencies, nonprofits, customer service teams, and other organizations that communicate with multilingual, Deaf, or hard-of-hearing individuals. It is especially useful for organizations that need language access across multiple offices or locations.

Can VRI be used for medical appointments?

Yes. Healthcare organizations can use VRI to connect patients and providers with professional interpreters when an onsite interpreter is unavailable or unnecessary. Video allows the interpreter to observe visual cues that would not be available through telephone interpreting, which can be useful during many patient-provider interactions.

Is Video Remote Interpreting confidential and secure?

Professional VRI services should protect the confidentiality of conversations and use appropriate technology and procedures for the setting in which interpreting occurs. Organizations handling sensitive medical, legal, business, education, or personal information should discuss their specific privacy and security requirements with their interpreting provider.

Can VRI support languages other than American Sign Language?

Yes. Video Remote Interpreting can be used for spoken languages as well as sign language. Organizations can use VRI to communicate with people who speak different languages when seeing the interpreter and other participants adds useful context to the conversation.

How much does Video Remote Interpreting cost?

VRI pricing can depend on factors such as the language requested, length of the session, whether the interpreter is scheduled or accessed on demand, and any specialized interpreting requirements. Rapport International can recommend the appropriate VRI solution and provide pricing based on your organization's expected usage and language needs.

Some Helpful Tools to Get You Started:

Interpreting Services:

Everything You Need to Know

Dive into the world of interpreting services with our comprehensive guide. Find detailed descriptions of the various types of interpretation – consecutive, simultaneous, video remote, and telephone – and the best practices for working with each type of interpreter.

Download the guide today to gain a deeper understanding of the vital role interpreters play in breaking down language barriers to foster connections with your patients, clients, and customers.

Download the Guide

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Clear communication improves outcomes.

Precise and impartial interpreter services prove your commitment to your customers, your workforce, and your business. Interpreters foster genuine cross-cultural connections, resulting in more successful and mutually beneficial patient, student, and employee relations, smoother business dealings, and collaborative problem-solving.

Interpreting services promote trust – get your free quote today.

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Our VRI and Video Interpreting Clients

Nebraska Cancer Specialists
Boys Town Pediatrics
Andover Public Schools
Families CARE
Capstone Behavorial Health
Pentucket Regional School District
Lincoln Public Schools
Lynnfield Public Schools

What Our Clients Say About Us

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St. Elizabeth’s Sports and Physical Therapy 100tall testimonial 2023

Rapport International has great customer service skills and the interpreters do an amazing job with patients. 

- St. Elizabeth’s Sports and Physical Therapy

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perkins school

You guys are consummate professionals! I always feel confident referring colleagues to you. 

- School Administrator, Perkins School for the Blind

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Bryan Health

The Rapport International team are rockstars!!

I cannot say how much I appreciate their communication and pro-activeness. They make my work a lot easier and I cannot thank them enough! 

- Administrative Assistant, Bryan Health Lincoln

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clearsale

The interaction with Rapport was always easy and the service provided really good. We only have good things to say! 

- Sr Director of Growth, ClearSale

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Wellesley Public Schools

Awesome customer service and support!

- Director of English Language Learners, Wellesley Public Schools Production Center

Proven process

Our Process

Our proven process matches you with interpreters experienced in your industry. We nurture these relationships over time to retain voice and style preferences, while creating cost efficiencies.
Our Process
Costs & turnaround

Costs & turnaround

Working with Rapport International gives you the benefit of clear, transparent pricing and an established scheduling process.
Cost & Turnaround

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