Considering Joining the Rapport Team?

Rapport International is a fast growing language interpretation and translation company based in Metro-west Boston.  Our team is dedicated, communicative, and focused on client service.

Open Positions:

 IMMEDIATE OPENING - LINCOLN, NE OFFICE COORDINATOR - Full Time

The ideal person would like to work with people across different cultures and languages as the company, Rapport International provides language interpreters for major medical facilities. The person needs to keep the flow of work organized, communicate with co-workers in Massachusetts, interview interpreters, build client relationships and answer phone calls to schedule interpreters. Attention to detail, ability to follow up, comfort with technology and the ability to multitask are important. Even though employees work remote, the team likes to laugh, have fun and work hard. It's a role that has many possibilities for growth.

Responsibilities include:

Office coordinating:

Answering phones

Maintaining files

Onboarding interpreters

Data entry

Scheduling:

Appointing interpreters for assignments

Communicating with interpreters and clients

Coordinating staff coverage with the team

Sharing responsibilities for phone coverage - business and non-business hours

Managing Relationships:

Training interpreters

Giving feedback to interpreters

Building client relationships

Attending occasional community meetings

Managing technology:

Entering information into online portal

Running reports

Doing special projects

Assisting interpreters load documents

Minimum Requirements:

  • Education/Degree: Bachelor’s degree in related field.
  • Years of Experience: Up to two years of related experience in a similar environment.
  • Writing and Verbal Skills: Effective communicator in both areas. Proactive communicator.
  • Computer Skills: Proficiency in Microsoft Office suite, scheduling software a plus.
  • Other Requirements: Extremely client focused, positive attitude, strong interpersonal skills, strong organizational skills, strong attention to detail, problem solving ability, ability to effectively interact with many constituents, ability to multitask, ability to work as part of a team, and ability to work independently.

OTHER OPENINGS: 

We have immediate needs for Translators (any location) and Interpreters (in the Boston/New England and Omaha/Lincoln, Nebraska areas) with experience in the following languages: Spanish, Russian, Vietnamese, Portuguese, Arabic, Haitian/Creole, Farsi, Somali, Karen, Tashainese, Khmer and others.

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